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Lead and model a customer first culture across all roles
Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience
Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes
Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined
Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise
Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs
Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops
Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days
Other duties as assigned
Requirements
High School Diploma or degree
Two-four years prior retail management experience in an apparel or specialty store environment
Prior experience with a computerized POS system
What we offer
Rewarding Environment and Competitive Pay
Generous Dream Maker Discount After First Pay Period
Referral Incentive Program
Dayforce Wallet – Get Paid Early!
Health/Dental/Vision Insurance
401K Program
Paid Vacation, Wellness Days & Holidays, including your Birthday off