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The Commercial Manager is responsible for an assigned territory and/or portfolio of customer accounts, with medium potential of development and/or medium existing footprint of NAVBLUE products and services solutions. This role is responsible for all commercial related activities, including but not limited to, new sales, growing account revenue via up-selling and cross-selling and contract renewals. The Commercial Manager will lead and contribute to all selling related activity including prospecting, qualifying, account planning, account development strategy, consultative selling, contract negotiation and signature, handover to delivery, while abiding by the NAVBLUE standard operating procedures.
Job Responsibility:
Within the designated territory and/or portfolio of customer accounts, achieve new sales revenue and renewals to meet or exceed personal targets/quotas, and achieve specific business objectives as assigned by NAVBLUE management
Understand the customer’s flight operations processes, procedures, tools, systems and services, understand the priorities of customer needs and requests
Maintain expertise on NAVBLUE and partner products in order to help identify up-sell opportunities, and solve customer pains with NAVBLUE solutions, updating customers on new products and technology where appropriate
Build “High–Wide & Deep” relationships with decision makers and maintain an awareness of issues affecting customers
For a limited list of key accounts within the assigned territory and/or portfolio of customer accounts, establish and successfully implement a strategic account development plan, and set up efficient coordination with Airbus global account management team for the said account, if and where appropriate
Create new opportunities based on an in-depth understanding of market potential, specific customer requirements and company capabilities
Seek opportunities for increased revenue via up-selling and cross-selling through additional product lines, features, and services
Manage contract renewals through effective negotiation of terms, conditions, pricing and commitments that enhance profitability and business relationship with customers
Develop commercial strategies, tactics, price target settings, and action plans to penetrate and grow awareness and sales of NAVBLUE’s solutions in the assigned territory and/or portfolio of customer accounts
Prepare and present clear, compelling and persuasive sales presentations
Effectively negotiate terms, conditions, pricing and commitments that enhance profitability and the business relationship
Be proficient in the use of NAVBLUE’s CRM tools and apply the sales process to maximize the return on key ratios for visits and proposals
Attend trade shows and user conferences as required
Assist Portfolio & Program organization and Marketing as required with reviewing specifications, determining priorities and liaising with potential customers
Coordinate between NAVBLUE internal customers as necessary to resolve invoicing/account receivables problems, contract/pricing issues or any commercial issues
Requirements:
Bachelor’s degree or equivalent experience
3-5 years of complex sales experience in SaaS within Europe and the Airline Flight Ops or Operations Control Centre (OCC) field
Recent experience of working with leading airlines within the European region OR
Daily working experience in one of the following disciplines: Airline Flight Operations experience
Flight Ops Engineering
Airline OCC (i.e. dispatcher, flight planning, day of ops, schedule)
Demonstrated knowledge of airline flight operations, or practical experience in flight operations
Demonstrated understanding of airline/aviation IT and application software
In-depth knowledge of airline industry
Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
Project management and strategic account planning skills
Achievement and results oriented
Willingness to travel considerably as required
Able to function and work independently and confidently
Possess drive and perseverance to ensure all opportunities are uncovered and pursued
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