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The Marriott San Antonio Airport is seeking a high-energy, results-driven Sales Manager. The ideal candidate is a passionate, results-driven Sales Manager with a proven track record of achieving revenue goals and building strong client relationships.
Job Responsibility:
Direct sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program
Key account management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth
New account development: Captures competitor's accounts through networking, research and reader board surveys
Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt
Plans and implements an on-going targeted account list in order to create new revenue and acquire valuable hotel contacts, and contracts
Continually targets and prospects for new business through telemarketing, individual creativity, community involvement, relationship building and innovation
Yield management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments
Account service and management: Maintains well-documented, accurate, organized and up-to-date file management system
Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction
Develops customer profiles and maintains an effective trace system
Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner
Product knowledge: Conducts research, surveys, personal investigation and studies marketplace and territory
Time management: Focuses on revenue-producing activity and maximizes selling time by dedicating time on direct sales efforts
Professionalism: Controls expenses while traveling on the property's behalf
Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times
Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers
Displays a neat, clean, and business-like appearance at all times
Administration: Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion
Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input
Community/Trade Involvement: Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line
Performs other duties as assigned or deemed necessary by management
Requirements:
Requires knowledge of general sales techniques
Requires yield management experience
Requires highly developed customer service skills
Requires ability to hear, speak, read and write English fluently
Requires 12th grade level mathematics, spelling and reading skills
Requires effective business writing skills
Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment
Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions
Understand and follow verbal/written instructions
Work on more than one task at a time
Develop strong internal and customer relationships
Set and manage priorities and plan activities in advance
Solve problems and make sound business decisions
Respond to coaching, feedback and training
Strong and effective sales skills
More than two years of post- high school education, but less than a degree from a four- year college
one to two full years of employment in sales, customer service related position or hotel experience preferred
Must have own reliable transportation and possess a valid state driver's license in order to make sales calls