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Welcome to Charters, where local knowledge meets strong values and people always come first. As part of Lomond, the UK's leading network of Lettings and Estate Agencies, we're proud to operate across 26 branches with a team of over 370 dedicated professionals supporting our customers every day. With extensive industry expertise and a deep understanding of the local market, we're committed to helping people find, sell, and let their property with confidence. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Sales Manager in our Southampton office.
Job Responsibility:
Maintain up-to-date knowledge of property management industry standards and expectations
Work towards achieving property owners' goals regarding maintenance and budgets, while meticulously maintaining property records
Providing excellent customer experience to Landlords, Tenants and Third-party contractors
Building and maintaining ongoing relationships with both Landlords and Tenants and to ensure that you are their main point of contact
Uphold rigorous property safety standards and legal requirements
Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards
Address tenant complaints promptly and enforce property standards and legislation
Arranging and booking Property Inspections as and when it is required
Service of the relevant notices to end a tenancy or increase rental values
Ensure properties in your portfolio are legally compliant.
Requirements:
Strong problem-solving skills and excellent communication abilities
Customer service-oriented with a confident demeanour
Ability to manage tight deadlines and difficult conversations effectively
Management of multiple tasks at the same time, whilst having the ability to prioritise tasks that are most urgent or require greater attention
Confidence in leading conversations and managing the expectations of all parties involved.
What we offer:
28 days holiday
Competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
Contributary pension
Smart spending app gives you discounts at over 900 retailers
Employee Assistance Programme offers free counselling support sessions
Smart Tech Scheme
Cycle2Work Scheme
Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
Professional development funding for professional qualifications