Sales Manager

• Acquire new corporate customers locally using existing and new acquisition channels
• Identify potential challenges and customer needs, converting leads into active, long-term customers
• Drive additional repeat transactions by nurturing existing relationships and actively pursuing every lead
• Guide new customers through the onboarding process, ensuring they fully understand and effectively use our platform
• Conduct outbound calls and follow-up sessions to trigger first-time payments and support early adoption
• Proactively engage with onboarded, inactive, and churned accounts to identify opportunities for reactivation and upselling
• Monitor customer usage and satisfaction, addressing requests and complaints promptly to maintain a high level of service
• Collaborate closely with internal teams (compliance, product, and operations) to relay customer feedback and contribute to continuous product improvements
• Document customer interactions and success stories, sharing insights to build playbooks, refine strategies and develop effective sales materials
• Serve as the voice of the customer, advocating for their needs and issues related to our products
• Stay informed on competitive trends and emerging market dynamics in international payments and fintech locally, using these insights to propose process improvements and innovative solutions

• Minimum of 5 years in customer success, account management, or sales roles within high-performing environments, ideally in fintech, banking, international payments, or financial services
• Proven track record in managing and growing B2B relationships in emerging markets
• Strong communication and interpersonal skills
• fluent in English, French and local languages
• Results-driven, highly organized, and capable of working independently in a fast-paced, dynamic environment
• Excellent problem-solving abilities with a strong customer-centric mindset
• Proficiency with CRM tools and data analysis to monitor and enhance customer performance
• Passion for Capi Money’s mission to make global finance accessible and fair
• Previous experience working in or with emerging markets
• A “no task is too small” attitude and a willingness to go the extra mile to ensure customer success
• Experience in early-stage VC-backed startups, top-tier consultancy, or working with emerging markets is preferred
• Flexibility to split time between office work and field visits nationwide to build strong customer relationships
• Experience building and working with online CRM tools
• Hungry for high pace, rapid growth, broad exposure, and autonomy

Experience in early-stage VC-backed startups, top-tier consultancy, or working with emerging markets is preferred

competitive salary, share options, and benefits