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Team Leader Job Purpose: Manages and leads a team of employees. Communicate company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.
Job Responsibility:
Communicate company goals, safety practices, and deadlines to team
Motivate team members and assess performance
Provide help to management, including hiring and training
Keep management updated on team performance
Communicate concerns and policies among management and team members
Support team manager and perform management duties when manager is absent
Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
Communicate deadlines and goals to team members
Conduct team meetings to update members on best practices and continuing expectations
Deliver 1:1 conversations with Team members to address performance, work on development and any other item
Requirements:
Manages and leads a team of employees
Demonstrates speed, agility, critical-thinking, and problem-solving skills
Ability to ramp up quickly
Focuses, motivates and inspires the team in a goal and results orientated way
Drives optimum individual and team performance to deliver against agreed KPIs and targets
Assists management with hiring processes and new team member training
Develops strategies to promote team member adherence to company regulations and performance goals
Works on developing, measuring, and documenting improved efficiencies in workflow and system processes
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Interacts with Client answering enquiries and effectively handling Client’s ad-hoc tasks
Works with flexibility to ensure achievement of SLA and Client’s satisfaction