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Sales Manager, New Business

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Intercom

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Location:
Australia , Sydney

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This role will lead APAC sales for Intercom’s industry-leading AI customer support solution serving the region's most exciting companies, from high-growth fintechs and gaming platforms to cutting-edge technology and ecommerce brands. As our APAC Sales Manager, you'll build and lead a team of Account Executives driving explosive new business growth. You'll execute our go-to-market strategy, develop your team into top performers, and establish the playbook for scaling across the region. You will be focused on attracting, developing and retaining exceptional sales talent, accelerating new logo acquisition and delivering a sales process that shows businesses how AI can fundamentally transform their customer experience. This is an opportunity for an innovative, agile sales leader who thrives in high-growth environments and wants to make an impact on the next chapter of AI transformation.

Job Responsibility:

  • Work with senior leadership to define and implement effective sales strategies for the APAC region
  • Oversee the development of sales plans and tactics that align with company goals and regional market dynamics
  • Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth
  • Develop your team, equipping every seller with the structure, coaching, and tools required to perform at their highest potential
  • Establish performance standards and key performance indicators in partnership with your team to drive results
  • Track individual and team performance using CRM tools and reporting dashboards
  • Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue
  • Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences
  • Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation
  • Maintain a strong understanding of customer needs and market trends to support the team in closing deals
  • Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind
  • Regularly report on team performance, sales pipeline, and market conditions to senior management
  • Provide data-driven recommendations to improve sales performance and achieve growth targets

Requirements:

  • 5+ years in a quota carrying new business IC role with proven success
  • Experience working on complex and strategic deals (involving procurement, legal, security)
  • 3+ years management experience
  • Previous experience building and executing on outbound sales motions
  • Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
  • Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
  • Proven experience–and passion for–teaching and developing top talent
  • Experience developing GTM strategy, building, and executing operational plans
  • A builder of businesses, with the ability to attract and develop the best talent in the industry
  • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
  • Adaptive, with the ability to balance short term and long term priorities

Nice to have:

experience with Command of the Message and MEDDPICC

What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • Catered lunch every weekday, plus a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Flexible paid time off policy
  • Healthcare stipend towards private health insurance for you and your partner/spouse
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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