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We are looking for a dynamic Sales Manager – IT Infrastructure Services to support the sales team in identifying and securing new business opportunities while acting as a single point of contact for customer-specific matters. The role also involves leading troubleshooting efforts, managing escalations, and collaborating with cross-functional teams to improve service delivery. Should possess strong leadership, technical expertise, and the ability to drive continuous improvement while ensuring adherence to Service Level Agreements (SLAs) and organizational standards.
Job Responsibility:
Support the sales team in identifying and securing new business opportunities
Act as a single point of contact for customer-specific matters
Lead troubleshooting efforts and manage escalations
Collaborate with cross-functional teams to improve service delivery
Requirements:
10+ years of experience in sales of IT Infrastructure Services
Bachelor's degree in Engineering or any other graduate degree preferred
Postgraduate qualification in Business Administration preferred
Strong understanding of IT landscape and product sales across servers, storage, networking & security, HCI, backup, virtualization, and data center solutions
Fair understanding of deal P&L
Understanding of service delivery methodologies and frameworks
Strong knowledge of tools and service automation technologies
Strategic, conceptual, and consultative selling approaches
Flexibility and proactive approach to customer engagement
Effective engagement with business and IT functions within customer organizations
Ability to respond to large services RFPs
Effective use of CRM software and MS Office tools, particularly Excel and PowerPoint
Understanding of opportunity management lifecycle
Excellent oral and written communication skills
Strong listening, negotiation, and presentation skills
Strong interpersonal and customer relationships
Ability to work independently with minimal supervision
Ability to develop proposals independently
Strong knowledge of MS Office tools including Excel, Word, and PowerPoint
Ability to manage workload and set priorities efficiently