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Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. At Mentimeter, Higher Education is a strategically important segment and a key driver of our future growth. As we continue to scale in EMEA, we’re now looking for a Sales Manager – Customer Success (Higher Education) to lead and grow our commercial Customer Success organization within this vertical. This role is for an experienced people leader with a strong commercial mindset and a background in Customer Success. You’ll play a key role in shaping how we drive retention, expansion, and customer value in Higher Education—while working closely with customers, data, and cross-functional partners. The team is crossfunctional and have both Customer success managers and Relationship Managers within it.
Job Responsibility:
Lead, coach, and develop a team of Customer Success Managers and Relationship Managers
Own team performance across retention, expansion, and customer value
Set clear goals, priorities, and expectations together with your Director and leadership peers
Drive a strong commercial and sales-oriented mindset within Customer Success
Lead regular 1:1s, team meetings, and structured performance follow-ups
Contribute to improving and scaling Customer Success and Higher Education ways of working
Collaborate closely with Sales, Product, Marketing, and other Customer Success leaders
Requirements:
At least 3 years of experience leading a Customer Success team in a commercial environment
Experience as a Sales Manager or CS Manager with clear ownership of retention and expansion
Strong track record of working with goals, KPIs, and performance management
Solid commercial mindset and experience driving growth through existing customers
High ownership, structured leadership approach, and ability to scale ways of working
Nice to have:
Experience working with Education / Higher Education customers
Experience from a scaling SaaS or subscription-based business
What we offer:
Diverse and inclusive work environment
Continuous professional development
Access to a leadership program (including external personal coach)
Relevant education
Career opportunities
Healthy view on work-life balance
Competitive compensation and benefits package, including pension contributions