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Randstad Logo Randstad · Sales

Sales Manager: Customer Services & Parts (CSP) Performance

Brazil, São Bernardo do Campo · Job Posted April 27, 2026
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Job Description

Multinational company in the automotive sector is seeking a Customer Services & Parts (CSP) Performance Manager – LAMEA, based in São Bernardo do Campo (SP), with a flexible hybrid work model.

Job Responsibility

  • Drive end-to-end performance, growth, and profitability of the Customer Services & Parts (CSP) business across the LAMEA region
  • Define and govern parts pricing strategy, ensuring consistency and strong pricing governance across markets
  • Lead business development initiatives for parts, including e-commerce expansion, portfolio management (TruckParts, Reman, Oils & Liquids), and performance optimization
  • Ensure BEV Customer Service readiness across markets, including parts availability, service concepts, and operational processes
  • Develop and execute service contract strategies, overseeing systems, tools, and performance management to ensure scalability and profitability
  • Drive digital solutions and new business models for CSP, including rollout in new markets and ongoing performance monitoring
  • Act as a central interface between markets, business units, logistics, IT, and central functions, ensuring alignment and effective execution
  • Lead regional performance steering, including financial forecasting, KPI tracking, and preparation of Business Reviews (BizRev)
  • Coordinate operational planning (OP) cycles and lead monthly regional performance calls, ensuring transparency and action follow-up
  • Monitor logistics performance and resolve escalations in collaboration with supply chain partners
  • Leverage data analytics and business intelligence tools to generate insights, support decision-making, and improve performance
  • Ensure data quality, system governance, and effective use of reporting tools across the region

Requirements

  • Bachelor's degree in Business Administration, Engineering, Economics, or related fields
  • Solid experience (3–5 years) in Customer Services, After-Sales, Parts business, Performance Management, or similar commercial functions
  • Experience in international or regional roles, ideally covering LAMEA or emerging markets
  • Strong understanding of parts business, service contracts, and after-sales operations
  • Proven experience working in cross-functional environments (e.g., Logistics, IT, Finance, Digital, Product Management)
  • Strong analytical skills, with experience in KPI management, financial forecasting, and performance steering
  • Familiarity with pricing strategy, portfolio management, and profitability optimization
  • Knowledge of digital solutions, systems landscape, and data governance
  • experience with data analytics or machine learning is a plus
  • Fluent in English
  • additional languages such as Portuguese, Spanish, or German are a plus
  • Availability for international travel as required
  • Flexibility to work in a hybrid model based in São Bernardo do Campo

Nice to have

  • Experience with data analytics or machine learning
  • Additional languages such as Portuguese, Spanish, or German
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