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Marriott Bonvoy Logo Marriott Bonvoy · Sales

Sales Manager - Corporate & MICE [Proactive / Reactive]

Malaysia, Kuala Lumpur · Job Posted May 14, 2026
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Job Description

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

Job Responsibility

  • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
  • Builds and strengthens relationships with existing and new customers to enable future bookings
  • Develops relationships within community to strengthen and expand customer base for sales opportunities
  • Manages and develops relationships with key internal and external stakeholders
  • Provides accurate, complete and effective turnover to Event Management
  • Participates in sales calls with members of sales team to acquire new business and/or close on business
  • Executes and supports the operational aspects of business booked
  • Identifies new business to achieve personal and location revenue goals
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Closes the best opportunities for the location based on market conditions and location needs
  • Gains understanding of the location’s primary target customer and service expectations
  • Serves the customer by understanding their business, business issues and concerns, to offer better business solution
  • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
  • Services our customers in order to grow share of the account
  • Executes and supports the company’s customer service standards
  • Provides excellent customer service consistent with the daily service basics of the company
  • Sets a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels

Requirements

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 3 years experience in the sales and marketing or related professional area
  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing or related professional area
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