Sales Manager – North America

• Cultivate and strengthen relationships with major accounts to drive business and expand market share
• Utilize a variety of prospecting tools and company-wide sales programs to generate new business opportunities
• Proactively follow up on all inquiries and qualify potential business to maximize transient room nights and ancillary revenue, enhancing RevPAR performance
• Develop, implement, and execute strategic account plans tailored to the North American market to meet and exceed revenue targets
• Achieve monthly, quarterly, and annual sales goals through outside sales calls, site inspections, and familiarization trips within your assigned territories
• Maintain comprehensive product knowledge of Four Seasons properties and competitive market advantages
• Conduct customer site inspections and sales presentations, uncovering client needs and offering customized solutions to maximize booking opportunities
• Ensure accurate and timely data management in CRM and reservation systems (Opera), maintaining high database hygiene standards
• Collaborate with global sales offices, participate in strategy and sales meetings, and contribute to the development of the annual marketing plan
• Manage and optimize sales budgets and travel expenses in line with strategic priorities

• Legal work authorization to work in Europe is required
• Minimum 3-5 years of experience in a Sales Manager role within the luxury hospitality sector, preferably with experience targeting the North American market
• Exceptional negotiation skills and strong decision-making abilities
• A creative and innovative approach to sales and business development
• Deep understanding of the ultra-luxury hospitality segment and discerning clientele
• Fluency in English (reading, writing, and speaking)
• proficiency in Italian is a plus but not mandatory
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Opera PMS or similar systems
• Strong analytical skills and an ability to work independently while collaborating effectively within a team

proficiency in Italian

• Competitive compensation
• Comprehensive benefits package
• Quality meals at our employee restaurant
• Free Uniform or work clothes with dry cleaning available
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential