Sales Management Manager, HSBC

Sales Management Manager

HSBC

Location:
Hong Kong, Mongkok

Category:
Call Center

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

Job Responsibility:

Lead the sales management and quality assurance function of Customer Contact Centre, be accountable for the business strategies and sales development as a core driver for the contact centre revenue source
Drive and implement contact centre revenue generation initiatives. Make decision to prioritise business initiatives with right balance of business impact and team capacity
Carry out process review, identify process improvement/ streamlining opportunities, derive improvement action plan and monitor process improvement progress.
Engage proactively with stakeholders of business and supporting teams, build effective partnership to drive business initiatives
Identify areas of improvement on contact centre operations and sales administrative area to ensure effective process and quality deliverables
Manage and grow team members through effective coaching, skill uplift and career development

Requirements:

University degree in Business Administration or other relevant qualifications
Minimum of five years’ banking experience, preferably with good knowledge of sales management and contact centre operations
Strong self-motivation, with good analytical, communication, presentation skills, interpersonal and negotiation skills
Proficiency in both English and Chinese
Good knowledge of MS Office (Word, Excel, PowerPoint)

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
May 16, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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