Sales Lead Job at Chico's FAS, Inc. (Vestavia Hills)

Job Description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Job Responsibility

Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards
Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions
presents and displays merchandise in accordance with current promotions and standards
Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals
meets personal sales goals
Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store
Trains, coaches and assists with locate fulfillment and selling
Motivates and inspires store team, promoting a shared vision while modeling core values
Promotes an inclusive, collaborative approach to problem solving
Communicates with store teams and Store Management to effectively lead positive change
Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set
Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
Models sales expectations by utilizing various techniques and communicating product knowledge to the customer
recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
Builds and maintains a solid customer following through clienteling and wardrobing
Ensures prompt resolution of customer concerns
Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations
Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up
Supports, implements, and provides follow-up for all training programs, seminars, etc
Assists in the development of store associates
interprets Key Performance Indicator reports and delivers coaching as needed
provides feedback to Store Manager for associate performance appraisals and evaluations
Drives associate and team engagement by recognizing and rewarding employees for outstanding performance
Ensures that Store Team adheres to all employment practices and policies

Requirements

High school diploma or equivalent
1+ year retail or sales management experience preferred
Must be 18 years of age or older
Excellent communication, verbal and written skills
Excellent customer service skills
Able to learn or adapt to technology provided by the company
Knowledge of administrative aspects of store operations
Strong organizational skills and ability to multi-task in a fast-paced environment
Able to communicate with customers
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
Constant Walking/Standing- 67-100% of 8-hour shift
Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
Frequent Climbing- 34%-66% of 8-hour shift

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