Sales Lead

• Promotes customer service by ensuring associates are greeting and assisting customers
• responds to customer inquiries and complaints in a professional and timely manner
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties
• reviews time sheets and other payroll documentation for accuracy and submits as appropriate
• Monitors associate sales activities and productivity
• acknowledges and communicates performance to associates
• motivates and trains associates to achieve full
• Maintains an awareness of customers to both increase service levels and reduce security risks
• remains current on operational policies regarding payment and exchanges, and security practices
• Maintains knowledge of current sales and promotions
• presents and displays merchandise in accordance with current promotions and standards
• Supports and administers receipt and dispatch of inventory and supplies according to company policy
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers
• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines
• Models’ sales expectations by utilizing various techniques and communicating product knowledge to the customer
• recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
• Builds and maintains a solid customer following through clienteling and wardrobing
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment
• Assists in the development of store associates
• interprets Key Performance Indicator reports and delivers coaching as needed
• provides feedback to Store Manager for associate performance appraisals and evaluations

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 2 years prior retail or sales management experience preferred
• Excellent communication, verbal, and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Eligible to participate in the Company’s employee assistance program and employee discount program