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The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability.
Job Responsibility:
Support management in promoting a customer and product-focused sales culture
Establishes and communicates clear expectations
Performs and oversees basic operational activities such as opening and closing duties
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts
Maintains knowledge of current sales and promotions
Maintains standards in merchandise handling, presentation, loss prevention
Develops a high-performance culture
Trains and coaches selling team
Trains, coaches and assists with locate fulfillment and selling
Motivates and inspires store team
Promotes an inclusive, collaborative approach
Communicates with store teams and Store Management
Models, teaches, and promotes Most Amazing Personal Service (MAPS)
Models sales expectations
Builds and maintains a solid customer following
Ensures prompt resolution of customer concerns
Ensures a fast and efficient register experience
Ensures team maintains consistent client communication
Supports, implements, and provides follow-up for all training programs
Assists in development of store associates
Drives associate and team engagement
Ensures store team adheres to all employment practices and policies
Requirements:
High school diploma or equivalent
1+ year retail or sales management experience preferred
Must be 18 years of age or older
Excellent communication, verbal and written skills
Excellent customer service skills
Able to learn or adapt to technology provided by the company
Knowledge of administrative aspects of store operations
Strong organizational skills and ability to multi-task in a fast-paced environment
Able to communicate with customers
Regular attendance is essential
Ability to work a flexible work schedule, including nights, weekends, and holidays