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Monica Vinader Logo Monica Vinader · Sales

Sales Lead

United States, San Diego 50000.00 - 60000.00 USD / Year · Job Posted March 13, 2026
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Job Description

The Sales Lead role is an exciting opportunity to become a Brand Ambassador whilst influencing the Nordstrom team to offer an exceptional customer experience in store. You will be accountable for creating a highly productive work environment focused on driving sales and exceeding targets by partnering with Nordstrom on clienteling, exceptional customer service, and product knowledge.

Job Responsibility

  • Setting and achieving daily/weekly/monthly targets
  • Communicating opportunities for improvement and/or any issues or concerns to your manager
  • Planning and executing events to drive business
  • Training of Nordstrom New Hires
  • Ongoing training of Nordstrom team on all new product and processes
  • Motivating Nordstrom team to drive sales to achieve store target
  • Building relationships with top sellers and key stakeholders
  • Ensuring the Nordstrom team delivers exceptional customer service
  • Greeting all clients with a friendly and welcoming demeanor
  • Establishing client’s needs, offering guidance and advice
  • Maintaining high level of customer service
  • Ensuring Nordstrom team have had sufficient client/VIP training
  • Collecting and updating customer information
  • Developing and maintaining client relationships
  • Planning and executing client events
  • Partnering with the Nordstrom Department Manager
  • Offering exceptional service on in store experiences: Engraving, Permanent Jewelry Welding
  • Processing and tracking customer repairs
  • Ensuring shop is kept clean and tidy
  • Maintaining visual merchandising
  • Processing product shipments on arrival
  • Proactively ordering packaging
  • Ensuring sufficient staff training for payment processing
  • Processing payments, refunds and exchanges accurately
  • Investigating inventory discrepancies and reducing shrinkage
  • Reporting discrepancy/stock loss incidents
  • Implementing process to ensure accurate stock management
  • Compiling and executing all shop reports
  • Ensuring appropriate processing and reporting of memo product sales
  • Proactively partnering with the piercer to manage piercing stock needs

Requirements

  • Communicates Effectively
  • Collaborates Proactively
  • Coaches & Develops Others
  • Workflow Management
  • Dives Deep
  • Focuses on the Right Thing
  • Delivers Results
  • Challenges & Commits
  • Embraces Change
  • Reflects & Learns
  • Functional/Technical Expertise
  • Applies Knowledge with Impact
  • Stays Current
  • Ability to document your authorisation to work in the United States

Nice to have

Previous experience in Engraving and Welding is a plus

What we offer

Engraving and Welding Training will be offered as part of the onboarding process

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