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QIC digital hub Logo QIC digital hub · Sales

Sales Lead

Qatar, Doha · Job Posted March 21, 2026
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Job Description

We are looking for a Sales Manager with proven experience in renewals within a B2C environment, such as call centers, customer service, or similar customer-facing operations. You will own the renewals domain, improving customer retention, optimizing customer engagement, and driving renewal revenue growth through data-driven initiatives and cross-functional collaboration. The role focuses on defining and leading improvements rather than managing day-to-day operations.

Job Responsibility

  • Analyse renewal performance, churn, and customer behaviour to identify opportunities for improvement
  • Define and evolve the renewal strategy, including customer journeys, communication approach, and engagement tactics
  • Design and test communication across channels (calls, WhatsApp, SMS, email) to improve conversion and customer experience
  • Partner with call center leadership, analytics, and other stakeholders to implement initiatives and ensure alignment
  • Lead experiments and initiatives to improve renewal rates, reduce churn, and increase average premium through upsell and cross-sell
  • Define requirements for scripts, workflows, and operational processes related to renewals
  • Monitor performance against KPIs (renewal rate, retention, revenue, contact success) and drive continuous improvement
  • Provide insights and recommendations to leadership on renewals performance and opportunities

Requirements

  • 5+ years of experience in customer lifecycle, retention, CRM, or commercial roles, with exposure to both strategy and operations
  • Experience working with customer-facing teams (e.g. contact center, sales, support) and strong understanding of operational realities
  • Proven ability to launch and drive initiatives or experiments aimed at improving customer engagement, retention, or revenue
  • Strong analytical skills with ability to interpret performance data and translate insights into actions
  • Commercial mindset with focus on customer value, retention, and growth
  • Ability to work cross-functionally and influence stakeholders across operations, analytics, and leadership
  • Strong communication and problem-solving skills

What we offer

  • Extra paid leave
  • Language classes
  • Meeting with experts
  • Professional development ($600/year for additional courses, plus internal workshops)
  • QIC running club
  • Relocation support
  • Remote health insurance (with up to $1,500 in dental coverage)
  • Tax consultations
  • Travel discounts
  • USD, EUR, or AED salary payouts
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