Sales Lead - White House Black Market

• Supporting Management in promoting a customer and product-focused sales culture
• Drive for Results
• Establish and communicate clear expectations
• Perform and oversee basic operational activities such as opening and closing duties
• Supervise associates engaged in sales, inventory receipt, reconciling cash receipts
• Maintain knowledge of current sales and promotions
• Maintain standards in merchandise handling, presentation, loss prevention
• Develop a high-performance culture
• Train and coach selling team
• Train, coach and assist with locate fulfillment and selling
• Build high performing teams
• Motivate and inspire store team
• Promote inclusive, collaborative problem solving
• Communicate with store teams and Store Management
• Seek personal developmental opportunities
• Model, teach, and promote Most Amazing Personal Service (MAPS) principles
• Model sales expectations
• Build and maintain solid customer following
• Ensure prompt resolution of customer concerns
• Ensure fast and efficient register experience
• Ensure team maintains consistent client communication
• Support, implement, and provide follow-up for training programs
• Assist in development of store associates
• Drive associate and team engagement

• High school diploma or equivalent
• Must be 18 years of age or older
• Excellent communication, verbal and written skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Knowledge of administrative aspects of store operations
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers
• Regular attendance is essential
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required
• 1+ year retail or sales management experience preferred

1+ year retail or sales management experience preferred