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Sales Lead - Soma

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Chico's FAS, Inc.

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Location:
United States , Hagerstown

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Category:
-

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

Job Responsibility:

  • Promotes customer service by ensuring associates are greeting and assisting customers
  • responds to customer inquiries and complaints in a professional and timely manner
  • Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties
  • reviews time sheets and other payroll documentation for accuracy and submits as appropriate
  • Monitors associate sales activities and productivity
  • acknowledges and communicates performance to associates
  • motivates and trains associates to achieve full
  • Maintains an awareness of customers to both increase service levels and reduce security risks
  • remains current on operational policies regarding payment and exchanges, and security practices
  • Maintains knowledge of current sales and promotions
  • presents and displays merchandise in accordance with current promotions and standards
  • Supports and administers receipt and dispatch of inventory and supplies according to company policy
  • Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers
  • Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines
  • Models’ sales expectations by utilizing various techniques and communicating product knowledge to the customer
  • recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
  • Builds and maintains a solid customer following through clienteling and wardrobing
  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
  • Participates in and facilitates visual directives including monthly store sets and merchandise replenishment
  • Assists in the development of store associates
  • interprets Key Performance Indicator reports and delivers coaching as needed
  • provides feedback to Store Manager for associate performance appraisals and evaluations

Requirements:

  • High School diploma or equivalent
  • Must be 18 years old or older
  • Minimum 2 years prior retail or sales management experience preferred
  • Excellent communication, verbal, and written skills
  • Excellent customer service skills
  • Knowledge of administrative aspects of store operations
  • Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
  • Ability to work a flexible work schedule, including nights, weekends, and holidays is required
What we offer:
  • employee assistance program
  • employee discount program

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Parttime
Work Type:
On-site work
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