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Chico's FAS, Inc. Logo Chico's FAS, Inc. · Sales

Sales Lead - Soma

United States, West Des Moines · Job Posted April 24, 2026
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Job Description

The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Job Responsibility

  • Establishing and communicating clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards
  • Performing and overseeing basic operational activities such as opening and closing duties, and merchandise flow processes
  • Supervising associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers
  • Utilizing weekly schedules to ensure proper floor coverage within fiscal guidelines
  • Maintaining knowledge of current sales and promotions
  • Presenting and displaying merchandise in accordance with current promotions and standards
  • Maintaining standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
  • Developing a high-performance culture, motivating sales team to meet assigned sales and productivity goals
  • Meeting personal sales goals
  • Training and coaching to ensure selling team is fluent in all aspects of product knowledge on line and in store
  • Training, coaching and assisting with locate fulfillment and selling
  • Motivating and inspiring store team, promoting a shared vision while modeling core values
  • Promoting an inclusive, collaborative approach to problem solving
  • Communicating with store teams and Store Management to effectively lead positive change
  • Seeking personal developmental opportunities and readily soliciting feedback to build leadership skill set
  • Modeling, teaching, and promoting the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
  • Modeling sales expectations by utilizing various techniques and communicating product knowledge to the customer
  • Recommending merchandise selections or helping to locate or obtain merchandise based on customer needs and desires
  • Building and maintaining a solid customer following through clienteling and wardrobing
  • Ensuring prompt resolution of customer concerns
  • Ensuring a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations
  • Ensuring team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up
  • Supporting, implementing, and providing follow-up for all training programs, seminars, etc.
  • Assisting in the development of store associates
  • Interpreting Key Performance Indicator reports and delivering coaching as needed
  • Providing feedback to Store Manager for associate performance appraisals and evaluations
  • Driving associate and team engagement by recognizing and rewarding employees for outstanding performance
  • Ensuring that Store Team adheres to all employment practices and policies

Requirements

  • High school diploma or equivalent
  • 1+ year retail or sales management experience preferred
  • Must be 18 years of age or older
  • Excellent communication, verbal and written skills
  • Excellent customer service skills
  • Able to learn or adapt to technology provided by the company
  • Knowledge of administrative aspects of store operations
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Able to communicate with customers
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
  • Ability to work a flexible work schedule, including nights, weekends, and holidays is required
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