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Our Sales Keyholder backs up the store leadership team by overseeing sales and customer service, coaching teammates, and calling the plays for the daily operations of the store when necessary. This position is a great first-time leadership role for the right candidate. The Keyholder, Sales contributes to the achievement of the store’s profitability and Key Performance Indicators by effectively performing the responsibilities of a leader on duty, providing customer service aligning with Under Armour’s core values while working as part of store leadership to accomplish operational excellence. The Retail Store Keyholder serves as a coach and mentor to other teammates within sales/stock. This role also serves as the go-to leader in the absence of the Assistant Store Manager role and is responsible for opening and closing stores.
Job Responsibility:
Ensure we always provide great customer service
Lead a selling culture and enhance the customer experience
Recognize and reward performance
Coach, train, and support teammates
Manage loss prevention, safety, and audit expectations and results
Ensure the store is neat, clean, and well-stocked
Open and close the store when necessary
As part of the store leadership team, supports in driving sales and retail/omni KPI target achievement
Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors
Provides in-depth information related to wide portfolio of technical products
Seeks and offers solutions to athletes based on their requests
As part of the store leadership team, supports in training teammates to provide a service/selling culture unique to Under Armour
Uses advanced functional expertise to drive sales and Athlete loyalty
Shares, guides and trains basic core and seasonal product knowledge to junior teammates
Responsible for keeping the store key, opening and closing store according to Standard Operating procedures
Train and lead teammates in the execution of daily operations aligning with UA process and policies
Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
Evaluate store sales and payroll goals using payroll reports and tools
make scheduling adjustments to meet business needs
Builds Athlete loyalty through in-store experience, using various available applications
Ensure store audit compliance and shrink results meet company loss prevention standards
Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity
Assume Keyholder, Stock responsibilities as necessary
Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately
Communicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levels
Support UA strategies to drive sales and operations
observe sales trend and advise rest of store leadership of opportunities
Support the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous training
Requirements:
At least 18 years old
High school degree or equivalent
1+ year of retail/customer service experience
Available to work a flexible schedule – including evenings, weekends, and holidays
Comfortable with technology (such as hand-held and mobile devices)
Strong communication skills
Can stand, walk, bend and lift cartons weighing up to 25 lbs. during each work shift with or without an accommodation
Nice to have:
Previous experience in a leadership position
Previous experience in a retail setting
What we offer:
Generous teammate discount
Monthly bonus incentive pay eligibility
Ability to participate in special contests with opportunity to win merchandise and other exclusive prizes
Work-Life Assistance Program to support health, personal, family or work-related challenges
High-energy environment, working alongside people who appreciate the power of a team
Opportunities for professional development and advancement