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Frasers Group Logo Frasers Group · Sales

Sales Host

United Kingdom, Cardiff · Job Posted June 02, 2026
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Job Responsibility

  • Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity
  • Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales
  • Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up
  • Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results
  • Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered
  • Consistently achieve and exceed individual and club KPIs
  • Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage
  • Learn, utilise and master our membership software and other systems (training provided)
  • Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation
  • Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation
  • Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor
  • Knowledgeable about the products and services on offer
  • Handle member queries and complaints professionally escalating to a manager where required

Requirements

  • Outgoing and confident, with a positive mindset
  • Competent with all administrative duties
  • Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role
  • Curious and eager to participate in learning and development opportunities, to progress both skills and career
  • Willing and able to drop into operational key holder duties as and when the business requires
  • Passionate about fitness, sales and customer service
  • Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members. Availability at weekends and bank holidays is vital
  • Target focussed – to support the club with sales and retention towards achieving success for the business

What we offer

  • 20% discount across all facias
  • Eligible for Everlast Gyms Monthly Champions recognition program
  • Free Gym membership
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