Sales Host

Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity. Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales. Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up. Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results. Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered. Consistently achieve and exceed individual and club KPIs Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage. Learn, utilise and master our membership software and other systems (training provided). Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation. Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor. Knowledgeable about the products and services on offer. Handle member queries and complaints professionally escalating to a manager where required.