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We're looking for a proactive, relationship-driven Account Manager to help us build something new. You will be responsible for building your own pipeline from scratch, winning new business, and growing accounts over time. This role is a mix of hunting and relationship management, but it starts with hunting. Your main focus will be building out our client-base within life science and pharmaceuticals, both directly with pharma companies and via market research and consultancy firms. That means a big part of your day-to-day will be outbound prospecting, cold calling, and getting meetings on the calendar.
Job Responsibility:
Own the full sales cycle from first outreach to close, and then account growth
Build and manage your pipeline from scratch through cold calling, outbound outreach, and consistent follow-up
Act as the main point of contact for clients and active opportunities, ensuring a smooth and high-quality experience
Collaborate closely with the fulfillment team to ensure timely and successful delivery of solutions
Identify opportunities for upselling KGG’s services and expanding our footprint within client organizations
Develop a deep understanding of client goals and challenges to offer tailored support and strategic insights
Track pipeline and account activity, gather feedback, and ensure retention through strong service and communication
Prepare and deliver reports, presentations, and proposals as needed to support client success and internal alignment
Requirements:
3+ years of experience in sales, account management, or client success, preferably in knowledge services, professional services, or within pharma/life sciences
A builder mindset. You like starting from zero, creating momentum, and owning your number
Comfortable doing outbound every day, including cold calling, and staying consistent even when it takes time to break through
Strategic thinker with a client-first mindset and a drive to grow business relationships
Extremely organized and detail-oriented. You keep things moving, nothing slips through the cracks, and your inbox is always under control
Highly responsive and proactive. You don’t wait to be asked, and you never leave a client waiting
A strong communicator, both written and verbal, comfortable engaging with clients across different time zones, cultures, and seniority levels
What we offer:
Accelerated career growth. This is a high-visibility role with direct impact. You won’t be stepping into an existing playbook. You’ll help build the pipeline and get real credit for the results
A dynamic and engaging environment with a diverse international team
Opportunity to make your mark in a fast-evolving company at the forefront of decentralized science
Competitive compensation and performance-based incentives
Flexible work environment and support for professional development