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We are currently seeking a confident, energetic, motivated and relationship-oriented Sales Executive (Polish speaking) who embodies a positive and passionate attitude to join our dynamic sales team. The ideal candidate will have the ability to build strong rapport with clients, grow their portfolio, and successfully convert a high number of clients to our services. This is an exceptional opportunity for an individual who possesses a genuine passion for their work, takes pride in delivering exceptional service, and strives to achieve optimal results for clients. In this role, your primary objective will be to efficiently handle a significant client portfolio, as well as dealing with hot and warm leads, while upholding our business directives and delivering an exceptional service. Maintaining strong relationships with our external partners will be crucial to ensure that all matters are handled in the most appropriate manner. As the initial point of contact for our valued clients, we are seeking individuals who have a sincere desire to assist by actively listening, empathising, and determining the best course of action for each client. As our Sales Executive (Polish speaking), you will be responsible for providing compassionate customer service to individuals who have undergone challenging life events. Your role will involve guiding customers throughout their claims journey, ensuring a seamless and personalised experience. Joining our growing sales team, you will thrive in an environment that fosters mutual support in achieving personal and team targets. Our office operates at a rapid pace, with a focus on making outbound calls to clients who require our expertise in finding suitable legal representation.
Job Responsibility:
Build strong rapport with clients, grow their portfolio, and successfully convert a high number of clients to our services
Efficiently handle a significant client portfolio, as well as dealing with hot and warm leads, while upholding our business directives and delivering an exceptional service
Maintain strong relationships with our external partners
Provide compassionate customer service to individuals who have undergone challenging life events
Guide customers throughout their claims journey, ensuring a seamless and personalised experience
Make outbound calls to clients who require our expertise in finding suitable legal representation
Requirements:
Must be fluent in Romanian
Must live within a commutable distance to Edgeware (HA8 7EB)
Accurate data capture and concise summarization in accordance with business guidelines
Excellent customer service skills
Exceptional verbal and written communication skills, both over the phone and through email
Proficiency in using multiple systems interchangeably and strong keyboard skills
Organisational skills, efficient time management, and the ability to understand and meet client requirements
Understanding of compliance importance and awareness of potential consequences to the business if not adhered to
Motivation to meet and exceed sales targets, a strong work ethic, and the ability to thrive within a friendly team environment
Persistence in sales follow-up inquiries
Nice to have:
Passionate about delivering exceptional service
Driven to achieve the desired outcome
Curiosity and ability to ask the right questions
Team-oriented, working collaboratively to achieve shared goals
Strong work ethic
Motivated and self-driven
Outgoing and engaging attitude
Confident telephone manner
Excellent customer service skills
Ability to work effectively in a team environment
What we offer:
Pension Scheme
Monthly incentives
Team nights out
Sales person of the month recognition
Highest Conversion for the month recognition
Voucher for hitting monthly team targets
1st and 2nd place for the highest trust pilot reviews for the month
Highest Yearly Conversion Prize - This year the agent will receive £1200 worth of Holiday Vouchers