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Sales Executive partners with the Proactive sales team and handles property-based functions to achieve business closure. Responsible for maximizing catering revenue through increased bookings across multiple segments. Handles customer inquiries within predefined parameters and communicates booking information to hotel service departments. Actively up sells each business opportunity to maximize revenue for the property. Aligns customer profile with the appropriate product. Achieves personal and team-related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.
Job Responsibility:
Create market awareness with regards to the meeting and banqueting facilities
implement brand standards in all sales processes
shift market share from the competition with specific focus on group and wedding segments
ensure uniform and personal appearances are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
develop and maintain positive working relationships with others
comply with quality assurance expectations and standards
perform other reasonable job duties as requested by supervisors.
Requirements:
A minimum of 2 years’ experience with a reputed international hotel chain, preferably a sales coordinator/sales trainee
experience in handling site inspections, basic group and catering business opportunities
good selling skills and understanding of sales processes
can bring a sale to closure
possesses excellent telephone sales skills
customer development and relationship management skills
basic knowledge of contractual agreements
effective sales skills to up sell products and services
ability to manage and balance group and local business
strong communication skills (verbal, listening, writing)
ability to use standard software applications and hotel systems such as Fidelio, Opera, etc.
good negotiation skills
ability to develop and maintain relationships (e.g. associates, customers, vendors).
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