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The Hyperscale Infrastructure team is growing and seeking a Systems Engineer to provide technical expertise and support for internal teams and external customers. As an integral member of the sales organization, you will represent our solutions, deliver technical assistance, and enable sellers and partners. The ideal candidate will already be located in the Pacific Northwest, Texas or Virginia.
Job Responsibility:
Provide pre-sales and post-sales support, including product information, installation guidance, and quality troubleshooting
Partner with sales and marketing teams to deliver technical support throughout the sales cycle, including customer visits when specialized expertise is required
Develop and update fiber training presentations for end-users and consultants to drive adoption of CommScope’s Data Center solutions
Share technical insights and contribute new materials to the broader technical community
Serve as a liaison between Hyperscale customers and engineering/manufacturing teams, ensuring timely communication and resolution of technical requests
Collaborate with engineering and product management on new product design and development, focusing on application support
Create on-site warranty certification documentation to verify compliance with CommScope installation guidelines
Provide training for installation partners and end-users
Support product literature maintenance by identifying inconsistencies and errors
Assist sales and marketing with technical content creation, including articles, advertising materials, and design guides
Requirements:
8+ years of experience in structured cabling design and installation for mid-to-large Data Centers
Strong knowledge of Data Center functional areas (MDA, HDA, EDA, ZDA, EF) and industry trends
Ability to travel up to 30%, including internationally
Excellent communication and presentation skills
Nice to have:
Certifications such as BICSI RCDD, BICSI DCDC, or other Data Center design credentials
Familiarity with structured cabling standards (ANSI/TIA 568, ISO 11801, ANSI/TIA-942-A)
Bachelor’s or Master’s degree in Electronics, Telecommunications, or Computer Science
Solid understanding of LAN/WAN systems and physical media requirements, including wireless applications
What we offer:
Medical, dental, and vision plans
Life and accidental death insurance
401(k) plan
Participation in the Company’s Incentive Plan
Eleven paid holidays in a full calendar year
10 days paid vacation (prorated based on start date)