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A Sales Engineer for Customer Value & Expansion will operate as a technical specialist to turn potential into business reality during high-stakes, post-sales moments. In this role, you will partner with account teams to save at-risk renewals and serve as the lead project manager for expansion Proof of Concepts to explicitly prove ROI to technical stakeholders. If you are interested in winning an audience over through advanced technical storytelling to solve unique digital experience gaps and loves turning a 'No' into a 'Yes,' this is your chance to drive massive expansion revenue.
Job Responsibility:
Partner with AEs & CSMs to diagnose account configuration and health
Identify opportunities to grow account usage of new Fullstory features
Complete technical RFP and InfoSec questionnaires to facilitate smooth customer renewals
Conduct technical enablement sessions to up-level the CSM team
Requirements:
1–3 years of experience in Customer Success, Sales Engineering, or Technical Account Management
A baseline understanding of web and mobile technologies (HTML, CSS, JS, or APIs)
A proven ability to manage projects that involve multiple stakeholders
Thrives on the challenge of turning a 'No' into a 'Yes'
Comfortable commanding a room and navigating demos toward executive value-drivers
Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency
What we offer:
Flexibility and Connection
Benefits
Learning opportunities
Productivity support
Team Collaboration
Paid parental leave
Bereavement leave including miscarriage/pregnancy loss