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Sales Engineer

https://www.upguard.com Logo

UpGuard

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Location:
United States

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

UpGuard is looking for a Sales Engineer to join their US team. The role involves supporting technical prospects during trials of the platform, identifying pain points, assisting with security assessments, and working collaboratively to improve the trial experience for customers. Candidates should possess customer-facing experience, technical aptitude, and a solutions-oriented mindset, preferably with a background in IT or software engineering and an interest in cybersecurity. Benefits include lifestyle subsidies, personal leave allowance, annual learning allowance, top-spec hardware, remote working environment, and more.

Job Responsibility:

  • Support prospects during trials/proof of concepts (POC) of the platform
  • Identifying prospect pain points and challenges during trials/POCs of the platform while also defining their goals and influencing their requirements
  • Be the technical point of contact for any support queries during the trial process
  • Assist with customer security assessments, RFPs, and business cases as required
  • Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them

Requirements:

  • At least 2-3 years of experience in either a Sales Engineer, Solutions Consultant, or technical customer support role at a B2B SaaS company
  • A solutions-driven problem solver who is innately curious and seeks to understand WHY
  • Proven ability to deliver product demonstrations and deliver presentations to customers
  • Excellent written and verbal communication - this is a customer-facing role and you will be speaking directly to customers as part of the trial process
  • A high degree of technical aptitude and an intrinsic willingness to learn
  • Ability to give and receive feedback - you will collaborate cross-functionally across the organization to drive process improvements

Nice to have:

  • Information Technology or Software Engineering degree
  • Experience or a keen interest in cybersecurity
What we offer:
  • Monthly Lifestyle subsidy: use this for financial, physical, and mental well-being
  • WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
  • $1,500 USD annual Learning & Development allowance: to support your career development, all team members will be able to expense development opportunities against this allowance
  • Generous Annual Leave/PTO allowances: time to recharge your batteries
  • 18 weeks paid Parental Leave: irrespective of parenting role
  • Personal Leave allowance: this includes sick & carer’s leave
  • Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: all team members will be provided with top-spec laptops for their roles
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

Additional Information:

Job Posted:
October 22, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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