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We are looking for a Technical Product Specialist to join our dynamic EMEA Sales team. This role is critical in accelerating local implementation timelines and supporting technical aspects of the sales process across the region. You will act as a technical liaison between Sales, Product, and Customer Success, ensuring our prospective and new customers experience a smooth, fast, and technically sound onboarding. The ideal candidate is technically fluent, commercially aware, and excited about improving how Canary’s products are delivered and understood in-market.
Job Responsibility:
Collaborate closely with Sales, Product, and Implementation teams to streamline and localize rollout processes
Identify and remove bottlenecks in the technical onboarding journey for new customers in the EMEA region
Work directly with customers’ IT and operations teams to ensure technical readiness and compliance
Join sales calls to provide technical insight and credibility, particularly during complex negotiations
Help prospects understand integration requirements, data flows, and architecture
Assist in answering technical RFPs, security documentation, and architecture diagrams
Act as the technical point of contact between regional sales and the global Product and Engineering teams
Translate local customer requirements into actionable feedback for product development and localization
Develop and maintain technical documentation and resources tailored to the EMEA market
Support in the creation of implementation guides, best practices, and FAQs to scale knowledge across teams
Requirements:
10+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company
Strong understanding of APIs, integrations (especially with PMS or payment systems), data privacy, and IT security principles
Experience supporting a commercial or pre-sales function
Exceptional communication and stakeholder management skills, particularly in cross-functional and multicultural environments
Proficient in both written and spoken English
additional European languages (e.g., Spanish, French, German) are a strong plus
Self-motivated and comfortable working independently in a fast-paced, remote-friendly environment
Nice to have:
additional European languages (e.g., Spanish, French, German)
What we offer:
Canary Days: company wide days off each month
Self Improvement Club: budget towards purchases for personal goals
Professional Development Chats: budget for cross functional professional development conversations
Travel Reimbursement: stipend for visiting offices in New York, San Francisco or Dallas
Personal Travel Reimbursement: credit towards stay at a hotel that Canary works with