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Drive engagement between partners, customers and teams, delivering admin and sales support that boosts growth. In this pivotal support role, you’ll enable effective partner, customer, and internal engagement across the Australian Security business. Working closely with the Engagement & Onboarding Manager and wider sales team, you’ll provide the operational, administrative, and customer-facing support that underpins partner experience, sales activity, and engagement initiatives. You’ll act as a central coordination point for channel partners, consultants, technology partners and end users - ensuring enquiries are managed efficiently, follow-ups are completed, and communication flows smoothly across teams. Your contribution will directly support partner experience, sales effectiveness, and business growth. This is an ideal opportunity for someone who enjoys structured coordination, working cross-functionally, and contributing to commercial outcomes through strong organisation and attention to detail, while supporting the full sales enablement lifecycle.
Job Responsibility:
Provide day-to-day administrative and engagement support to the Australian Sales team and external partners, acting as a central coordination point for partner and customer enquiries
Prepare accurate quotes, estimates, bills of materials, Care Plan quotations and purchase orders, while identifying complementary or supplementary product opportunities and escalating where appropriate
Coordinate and deliver sales enablement resources across the sales lifecycle, utilising Gallagher sales tools, technical resources and collateral to support internal teams and partners
Maintain accurate CRM and system records to ensure reporting integrity, pipeline visibility and effective partner management
Collaborate cross-functionally with Sales, Marketing, Operations and Head Office teams to resolve queries, support partner communication and outreach, and contribute to continuous improvement through feedback and insights
Requirements:
Proven administrative or coordination experience, ideally within a sales, customer success or customer engagement environment
Exposure to supporting customer success, enablement and/or engagement programmes (advantageous)
Proficiency with Microsoft 365 and experience using CRM systems (SAP experience advantageous)
Strong written and verbal communication skills with confidence engaging both internally and externally
Excellent time management and prioritisation skills with strong follow-through
High attention to detail and accuracy, particularly in quoting and documentation
Confidence navigating systems and learning new tools
Professionalism, integrity, initiative and reliability
Ability to work collaboratively while managing tasks independently
Willingness to build and maintain up-to-date knowledge of Gallagher Security products and services
What we offer:
Free office parking
Competitive salary package with great benefits and an annual incentive scheme
A collaborative team culture with regular connection events and celebrations
Career development opportunities within a global organisation that’s shaping the security industry