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We are seeking a detail-oriented individual to manage and streamline communications between Sales teams and Delivery Operations. This role ensures accurate order validation, account and material creation, and timely submission of clean orders into business systems. The position requires strong coordination skills and a customer-centric approach to maintain efficiency and positive experiences.
Job Responsibility:
Review and validate order information received from Sales teams
Collaborate with support teams to ensure timely and efficient delivery
Liaise across all teams involved in the sales process to meet SLA commitments
Resolve issues promptly to maintain a positive customer experience
Submit account and material creation requests as needed
Enter clean orders into designated business systems (e.g., BSP)
Keep systems updated with accurate information
Perform quality checks and support process improvement initiatives
Attend operational and team meetings as required
Requirements:
Experienced in Telecom domain and Order-to-Cash cycle
Skilled in customer excellence and value mapping
Strong communication and coordination abilities
Proficient in Excel
familiarity with Power Apps is an advantage
Attention to detail and ability to work collaboratively
What we offer:
Opportunity to work in a global telecom environment
Exposure to cross-functional collaboration and process optimisation
Enhance your expertise in order management and customer experience