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We are seeking a detail-oriented and customer-focused individual to manage and streamline communications between Sales teams and Delivery Operations. This role involves validating order details, coordinating with support teams, and ensuring timely and accurate processing of orders to deliver an exceptional customer experience.
Job Responsibility:
Review and validate information for orders received from Sales teams
Collaborate with support teams to ensure efficient and timely delivery
Liaise across all teams involved in the sales process to meet SLA commitments
Maintain a customer-centric approach by resolving issues promptly and ensuring a positive experience
Submit account and material creation requests as required
Enter clean orders into designated business systems (e.g., BSP)
Keep systems updated with accurate and current information
Perform quality checks and support process improvement initiatives
Attend operational and team meetings as needed
Requirements:
Experienced in Telecom domain and familiar with Order-to-Cash cycle
Strong understanding of customer value mapping and customer excellence principles
Excellent communication skills with attention to detail and ability to coordinate effectively
Proficient in Excel
Digital mindset with a focus on process simplification and efficiency
Nice to have:
Knowledge of Power Apps is an advantage
What we offer:
Opportunity to work in a global organisation with exposure to cross-functional teams
Enhance your expertise in telecom operations and digital tools
Be part of a collaborative environment that values innovation and customer excellence