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The Sales Enablement and Operations Lead is a pivotal player coach role designed to scale Figure’s lending teams through training, coverage, and operational rigor. You will own the end to end training lifecycle, from onboarding new hires to upskilling existing Loan Officers on new products and partner programs including LLC HELOC, DSCR, SMB, Retention, HIS, Lowe’s, and LendingTree. You will remain an active, licensed Loan Officer and serve as the primary utility or float LO and Team Lead, providing coverage across all pods during volume spikes or leaves of absence. In parallel, you will partner closely with Operations to improve approval workflows and use performance data to advise leadership on staffing, performance management, and remediation strategy.
Job Responsibility:
Own execution of the New Hire 30 60 90 ramp plan
Deliver hands on training across Figure’s core systems including Salesforce CRM, CSP loan origination, and the Nice communication platform
Upskill existing Loan Officers to transition between pods by certifying them on new products, workflows, and scripts
Conduct regular product update sessions for non licensed partner teams
Maintain active licensure in all Figure operating states to act as primary backup coverage across all pods
Step in to cover shifts for Loan Officers on PTO or leave
Provide surge support during high growth periods by entering the queue
Partner with Team Leads to coach Loan Officers on Performance Improvement Plans
Review call recordings in the Nice system to identify knowledge gaps and continuously update training materials
Act as a liaison between Sales and Operations to identify approval bottlenecks and implement process improvements
Analyze funnel conversion data and volume forecasts to provide quarterly headcount recommendations
Test new tools and features and provide real time feedback to Product and Operations teams
Requirements:
Active NMLS license with eligibility and willingness to be licensed in all Figure operating states
3 or more years of experience in mortgage lending or HELOC sales
Non QM or DSCR experience strongly preferred
Deep proficiency in Salesforce and loan origination systems
CSP experience preferred
Ability to translate complex underwriting concepts such as variable rate calculations and margin plus prime into clear, repeatable training scripts
Strong data analysis skills with the ability to interpret funnel and waterfall metrics
Willingness to work flexible hours as a float or lead, including evenings and potential weekend spikes tied to retail partnerships
What we offer:
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement
A commission plan that rewards results – with uncapped commissions and upside accelerators