Sales Director

• Spearhead revenue growth by identifying and capitalizing on upsell and cross-sell opportunities within key accounts
• Lead contract negotiations and ensure sales targets are met
• Serve as the primary executive point of contact for key accounts, deeply understanding their needs and ensuring an outstanding customer journey
• Develop and implement growth strategies for key accounts, collaborating with global counterparts to maximize revenue potential across markets
• Lead and coordinate with various teams to ensure customer concerns are swiftly addressed and resolved
• Work closely with cross-functional teams—Support, Pre-sales, Solutions, Implementation, Finance, Marketing, and Executive Sponsors—to ensure customer demands are met and expectations exceeded
• Act as the voice of the customer, advocating for their needs and influencing internal teams to enhance service and product offerings
• Manage a high-value portfolio of key accounts and collaborate as a team leader for other Key Account Managers in the region
• Monitor customer performance and proactively address discrepancies to maintain revenue flow
• Track and optimize revenue growth against forecasts for new accounts, products, and services
• Maintain accurate and up-to-date customer information using Salesforce and other CRM tools
• Take full accountability for resolving major incidents, ensuring rapid service resumption by coordinating with internal and external stakeholders

• Minimum 5 years of experience in a sales leadership or team leader roles, such as Sales Director or Senior Key Account Manager, within the Retail Technology environment and/or the fintech Payment ecosystem
• Demonstrated success in building and managing strategic relationships with key accounts, driving revenue growth through cross-sell and upsell initiatives
• Ability to build trust, influence key decision-makers, and solve problems with an executive-level presence
• Experience in the Retail and Payments industry landscape is highly desirable
• A growth and results-driven mindset, with a strong focus on delivering value to customers and achieving ambitious sales goals
• Experience working in a global environment, collaborating with cross-functional teams and peers to achieve shared goals
• Fluent in English, Spanish and Portuguese

Experience in the Retail and Payments industry landscape is highly desirable