Sales Development Representative Job at PagerDuty (Atlanta)

Job Description

PagerDuty is seeking a Sales Development Representative to join our diverse, customer-focused team. In this role, you will report to our Manager, Commercial Sales Development. Your focus will be on generating new business opportunities through inbound and outbound motions among a group of accounts that fit our ideal customer profile. Daily responsibilities include researching, prospecting, qualifying leads, and initiating conversations to help build a pipeline for our Account Executives.

Job Responsibility

Value Selling – Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges
Understanding the problems and focus areas of your stakeholders and effectively communicating how PagerDuty will support and address those company priorities
Aligning use cases with the appropriate service offering
Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method
Sales Effectiveness – Establishing, overseeing, and maintaining genuine connections with prospects
Develops a proactive point of view on solutions based on customer's biggest pain points
Encourages positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision
Ensuring complete customer satisfaction in all interactions
Sales Execution – Ensuring that one’s own and others’ work and information are complete and accurate
careful preparation for meetings and outreach
following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives
Prospecting - calling and emailing executives at senior levels across various lines of business using scaled techniques and tools
Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC Framework)
Qualifying inbound and outbound opportunities to support Account Executives
Prioritizing accounts and allocating appropriate outreach efforts

Requirements

1-2+ years strong background in lead generation and prospecting
1+ year experience with common SaaS software tools: SFDC
Outreach / Salesloft
Tableau
DemandBase / 6Sense

Nice to have

Proven ability to quickly gain trust with senior leaders, internal and external
Highly organized with exceptional follow-up skills
Passion for cloud technologies

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

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