Sales Development Representative Job at TrunkBBI (Manchester)

Job Description

We’re looking for a Sales Development Representative to help us turn interest into opportunity. Purpose of the Role: This is a hands-on role sitting between marketing and new business. You’ll own the day-to-day nurture of warm leads, manage our HubSpot pipeline, coordinate follow-ups, activate useful content and help move prospects from initial interest through to qualified opportunity and pitch stage. It’s a great role for someone who is highly organised, commercially curious and confident speaking to prospects, but who also enjoys the practical side of making marketing activity happen. You won’t be expected to create the content yourself, but you will be close enough to our prospects to spot what they care about, what questions they are asking, and what content or proof points we should be putting in front of them. This is not a cold sales role. It is about building relationships, keeping momentum, and making sure good conversations do not go cold.

Job Responsibility

Own the nurture of warm leads generated through campaigns, events, referrals, content, inbound enquiries and senior relationships
Manage follow-ups with prospects, keeping conversations moving in a useful and timely way
Speak directly to leads to understand their challenges, share relevant Trunk thinking and guide them towards the right next step
Book calls with the right Trunk experts when a prospect is ready for a deeper conversation
Qualify opportunities and help move prospects towards brief or pitch stage
Manage HubSpot day to day, keeping pipeline stages, contact records, tasks and next actions up to date
Build and maintain nurture journeys across email, CRM and content touchpoints
Coordinate the practical activation of marketing activity, including uploading blogs, scheduling emails and supporting campaign delivery
Work with the wider team to identify useful content, proof points, case studies and sector insights that can support prospect conversations
Spot gaps in our content based on what prospects are asking for
Support reporting on lead quality, pipeline movement, nurture performance and campaign follow-up
Help create a more consistent link between marketing activity and new business opportunities
Work closely with the CCO, Growth Director, senior team and client teams to make sure opportunities are handed over clearly at the right stage

Requirements

Around 3+ years’ experience in marketing, pipeline nurture, CRM, business development support, growth marketing or a similar role
Strong hands-on experience using HubSpot. This is essential
Someone highly organised who is comfortable managing multiple prospects, tasks, timelines and follow-ups at once
Confidence speaking directly to prospects in a professional, warm and helpful way
A good commercial instinct — you can spot when someone is showing real interest, when they need more nurturing, and when they are ready to speak to a senior expert
Experience working with email marketing, CRM workflows, campaign follow-up or lead nurture journeys
Comfortable coordinating content and marketing activity, such as blog uploads, email scheduling, content libraries and campaign assets
Strong attention to detail, especially when managing CRM records, contact lists, follow-ups and handovers
A proactive mindset. You’ll be expected to spot opportunities, chase actions and keep momentum without needing constant direction
Good written communication skills for follow-up emails, CRM notes and internal updates
An interest in agencies, marketing, brands and how businesses make decisions
Someone who enjoys working across teams and can bring structure to a busy, fast-moving environment

What we offer

24 days holiday plus 3 days over Christmas
11 life balance days (a half day each month to do whatever you want, with the exception of December)
An additional holiday for each year of service, up to a total of 5 extra days
Early finish on a Friday
The option to buy an extra week’s holiday
Private health insurance which covers pre-existing conditions, cancer care and gives cashback for routine optical and dental treatments
Life assurance
Pension scheme
Enhanced maternity and paternity pay
£1000 for a referring a new hire
Working from our Manchester office with flexibility for hybrid working
Access to a personal trainer/nutritionist, free fruit, and breakfast
Mental health support and access to professional therapists through ‘Spill’
Yearly peer feedback and performance reviews tailored personal development plans and objectives
Access to industry accredited professional qualifications through our IPA membership
Employee voice, we consult our people on matters affecting them and encourage participation in surveys, our suggestions box and employee awards
A social buddy, monthly agency socials and events put on by our culture committee
Lunch & Learn events to gain more understanding of different facets of agency life