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Helpware is looking for experienced Sales Development Representatives to join our Guadalajara, Mexico Team. We are a technology-driven company specializing in offering top-notch Customer Experience and Operational Support to modern businesses.
Job Responsibility:
Responding to qualifying incoming web and phone inquiries regarding the Client and how it can help them execute their needs
Crafting a phenomenal first impression to Client's prospects and customers by providing them with a best-in- class experience and pleasant encounter with customer service
Interaction with the Client's experienced Account Executives to help fill their pipeline and develop sales and build relationships through communication
Maintaining active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Client
Cold call target prospects to demonstrate product features and benefits
Conducting “pre-call” investigative work to increase the ability to understand the customer’s current state, competition, etc
Achieving quotas for sourced qualified opportunities and closed business
Opportunity to continuously source new business prospects through outbound activities and occasionally prospect on events
Collection of market intelligence and competitive information
Review and refine AI-generated responses, editing as needed and providing structured feedback to support continuous model training and improve answer quality