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At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Job Responsibility
Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and the public sector
Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction
Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
Continually add net new contacts to Salesforce for existing accounts
Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team
Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions
Have world-class interpersonal and communication skills to make complex technical and financial details sound simple
Ability to balance competing priorities and manage multiple projects/deals at the same time
Requirements
At least 1 year of lead generating experience in a technical SaaS/CPaaS space, with a record of top performance
An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling
Deep personal interest in the social impact and public sector markets and dedicating your career to making a positive difference
Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple
Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems
High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change
What we offer
competitive pay
generous time off
ample parental and wellness leave
healthcare
retirement savings program
health care insurance
401(k) retirement account
paid sick time
paid personal time off
paid parental leave
eligibility to earn commissions
eligibility to participate in Twilio’s equity plan