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Sales Development Representative, Public Sector

United States Employment contract 25.75 - 35.77 USD / Hour · Job Posted May 27, 2026
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Job Description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Job Responsibility

  • Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and the public sector
  • Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction
  • Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
  • Continually add net new contacts to Salesforce for existing accounts
  • Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
  • Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team
  • Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions
  • Have world-class interpersonal and communication skills to make complex technical and financial details sound simple
  • Ability to balance competing priorities and manage multiple projects/deals at the same time

Requirements

  • At least 1 year of lead generating experience in a technical SaaS/CPaaS space, with a record of top performance
  • An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling
  • Deep personal interest in the social impact and public sector markets and dedicating your career to making a positive difference
  • Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple
  • Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems
  • High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change

What we offer

  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • retirement savings program
  • health care insurance
  • 401(k) retirement account
  • paid sick time
  • paid personal time off
  • paid parental leave
  • eligibility to earn commissions
  • eligibility to participate in Twilio’s equity plan

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