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The Strategic Inbound role is responsible for managing the complete workflow of all Inbound Bookings—including Book a Demo links and form fills that route directly onto Account Executive calendars. This role ensures every booked meeting is properly qualified, meets predefined parameters for a quality meeting, and is routed accurately based on account ownership.
Job Responsibility:
Review and qualify all inbound booked meetings to ensure they meet Seamless.AI’s standards for a quality meeting
Validate contact, company, and intent data for each booking to ensure accuracy and qualification
Manage and maintain Account Executive calendars, including identifying & correcting mis-routed meetings based on account ownership
Ensure that appropriate meeting reminders, confirmations, and follow-up workflows are scheduled and executed
Monitor daily inbound meeting volume and identify trends, anomalies, or gaps in qualification
Communicate directly with prospects when necessary to clarify information, confirm meeting details, or re-route scheduling
Collaborate with Sales Leadership, Marketing, and RevOps teams to refine inbound qualification parameters
Maintain strong working knowledge of account territories, AE ownership, and internal routing structure
Provide feedback and insights on lead quality, inbound patterns, and potential improvements to the booking process
Create and distribute weekly and monthly inbound reporting, including volume, qualification rates, calendar accuracy, and meeting outcomes
Continuously optimize internal SOPs related to inbound meeting qualification and calendar management
Escalate any issues related to booking errors, calendar conflicts, or territory misalignment
Take responsibility for additional tasks or projects supporting inbound operations, sales leadership, and cross-functional teams
Maintain and update inbound workflow documentation and playbooks
Requirements:
Bachelor’s degree in business, marketing, sales, operations, or related field preferred
6+ months experience in an inbound qualification, SDR, sales operations, or calendar-management role
Strong understanding of B2B SaaS lead generation processes
Experience with Salesforce, Chili Piper, Revenue Hero, etc., Google Calendar, Salesloft, Aircall, and supporting sales tech preferred
Proven ability to manage lead flow, qualification, or sales process workflows
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