Sales Development Manager Job at 360 Resourcing Solutions (Poole)

Job Description

Lead, manage, and develop the sales team within a high-volume inbound sales environment to maximise revenue, conversion, and overall commercial performance. The role is responsible for driving daily execution, embedding high standards of sales behaviour, and building a high-performance, engaged sales culture focused on accountability, coaching, and continuous improvement to consistently deliver strong results.

Job Responsibility

Own daily sales performance across phone, email, and marketplace channels, ensuring targets are met and exceeded
Manage, coach, and develop Sales Advisors to improve conversion, average order value, and warranty attachment
Set clear expectations on sales behaviours, call quality, and commercial discipline, reinforcing standards consistently
Monitor and act on individual and team performance metrics including revenue, conversion, discounting, brokering, and warranties
Drive consistency in sales approach, scripting, and customer handling standards across the team
Work closely with Sales Operations to ensure processes, tools, and workflows support revenue generation
Identify performance gaps and implement targeted coaching, training, or corrective action to improve outcomes
Conduct regular 1:1s, coaching sessions, and performance reviews to support development and accountability
Produce accurate sales forecasting and pipeline reporting, highlighting risks and opportunities proactively
Recognise and reward high performance, helping to build an engaged and motivated sales culture
Collaborate with wider commercial, marketing, and operational teams to improve customer experience and commercial outcomes
Support recruitment, onboarding, and retention of high-performing sales talent

Requirements

Proven experience leading and managing a sales team in a high-volume, performance-driven environment
Strong commercial sales background, with a deep understanding of conversion, AOV, margin, and sales behaviours
Demonstrable experience coaching and developing individuals to improve performance and consistency
Highly data-driven, comfortable using performance metrics to identify issues and drive action
Strong leadership presence, able to set standards, hold accountability, and motivate teams
Experience managing performance through KPIs, structured coaching, and clear development plans
Strong organisational and prioritisation skills, with the ability to manage competing commercial demands
Confident using CRM systems and sales reporting tools to drive decision-making and accountability
Ability to lead by example and positively influence team culture and behaviours
Commercially astute with a strong understanding of balancing revenue growth and margin protection
Excellent communication skills, particularly in delivering feedback, coaching, and performance conversations
Ability to balance short-term performance delivery with long-term team development
Resilient and adaptable, able to operate in a fast-paced and evolving environment
Proactive mindset with a strong focus on continuous improvement and performance optimisation

What we offer

Staff discounts on vehicle parts and discounted fuel
Health Cash Plan after probation
Critical Illness Cover and Death in Service
Family Day & Community Volunteer Day
Extra holiday after 3 years’ service
Increased pension contributions after 5 years

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