Sales Development Manager Job at Helpware (Taguig)

Job Description

We are looking for a driven and strategic Sales Development Lead who will play a critical role in expanding Helpware’s client base and fueling business growth. The ideal candidate thrives in a fast-paced environment, is skilled in lead generation and relationship nurturing, and enjoys collaborating across marketing, sales, and operations teams. This is an exciting opportunity to be part of a global organization that values innovation, data-driven strategy, and meaningful client connections. Together, we aim to build strong pipelines, accelerate conversions, and drive measurable impact across our CX and AI solutions. The Sales Development Lead will oversee the full lifecycle of lead management—from prospect identification and qualification to nurturing and conversion support. This role serves as a critical bridge between Marketing and Sales, ensuring high-quality leads are generated, tracked, and moved efficiently through the pipeline. It also involves coordinating outreach strategies, managing CRM data integrity, and optimizing sales processes to improve performance and productivity.

Job Responsibility

Conduct outbound and inbound outreach (calls, emails, and digital channels) to prospective clients to introduce Helpware’s CX, Tech, and Media solutions
Research target accounts and decision-makers to personalize outreach strategies
Qualify leads based on ideal customer profile (ICP), industry, company size, and potential revenue
Manage and prioritize a steady flow of leads while ensuring consistent pipeline health
Maintain accurate and up-to-date CRM records of all leads, activities, and communications
Prepare weekly and monthly reports tracking lead progress, conversion rates, and pipeline status
Collaborate with Sales, Marketing, and Presales to align lead qualification criteria and outreach priorities
Use data-driven insights to refine outreach strategies and improve lead-to-opportunity ratios
Support the execution of marketing campaigns through lead follow-up, email nurturing, and event engagement
Partner with Marketing on content distribution, social media promotion, and targeted campaigns
Provide feedback from prospect interactions to help improve marketing messaging and positioning
Foster strong working relationships with internal stakeholders across Sales, Marketing, and Operations
Partner with leadership to identify new market opportunities and refine go-to-market strategies
Contribute to team development by mentoring SDRs or junior Sales Development staff when applicable

Requirements

5+ years of experience in Sales Development, lead generation, or sales development—preferably within a BPO, SaaS, or CX environment
Established and results-driven sales professional with experience handling complex, multi-step sales processes
Works independently with minimal supervision while maintaining accountability for targets and timelines
Demonstrated ability to manage moderate to complex lead-generation projects requiring coordination across teams
Exercises sound judgment within defined sales procedures and company policies to drive outcomes
Strong communication and persuasion skills
able to influence others through clear explanation of facts, strategies, and best practices
Skilled in using CRM platforms and sales tools to manage pipelines, track performance, and report on progress
Capable of resolving diverse issues by applying company standards, data insights, and cross-functional input
Receives general guidance but demonstrates initiative and ownership in executing daily responsibilities
Maintains accuracy and attention to detail in all aspects of sales documentation, client communication, and reporting
Consults with senior or specialist team members on complex or technical matters when necessary, ensuring alignment and consistency
Bachelor’s degree in Business, Marketing, or related field preferred but not required

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Sales Development Manager

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