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Intercom Logo Intercom · Sales

Sales Development Coordinator

Ireland, Dublin · Job Posted January 30, 2026
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Job Description

Our Sales Development organization is a key driver of Intercom’s growth, acting as both a talent pipeline and a revenue engine. We identify and engage prospects globally, guiding them through the early stages of the sales process - and laying the foundation for future careers across our Go-to-Market teams. At Intercom, we’re customer-obsessed and driven to transform online customer service through a human + AI approach. We believe in balancing working hard with working smart - using data, strategy, and creativity to drive results and continuously improve. We’re looking for a Sales Development Coordinator to join our Enterprise Sales team. This is a hands-on, learning-focused role designed for someone looking to build strong foundations in sales development, customer engagement, and account research. You’ll play a key role in nurturing low-intent prospects, improving the quality of our account and contact data, and enabling Account Executives and Business Development Representatives to engage more effectively with high-potential prospects. This role is intended as a stepping stone into Sales. Successful candidates may progress into a full-time Sales Development Representative role based on performance, readiness, and business needs.You will receive coaching and enablement to prepare for progression into an SDR position.

Job Responsibility

  • Follow up on inbound leads and engage with early-stage prospects, helping qualify interest and route opportunities appropriately
  • Conduct account and prospect research to support outbound efforts
  • Build organisation maps for key personas, including roles across Customer Support, Product, AI, and Digital Transformation
  • Prepare call briefs and account summaries to help AEs and BDRs engage effectively ahead of meetings

Requirements

  • Currently pursuing a Bachelor's degree in Business, Sales, Technology, or a related field or early in your career with less than 2 years of professional experience
  • Comfortable engaging with prospects via email and phone
  • Excellent written and verbal communication skills
  • Comfortable using tools such as LinkedIn and Google Workspace
  • Proactive and self-motivated, with the ability to manage tasks independently with light guidance
  • Curious about technology, AI, sales, and customer experience
  • High attention to detail and strong follow-through
  • Motivated to build a long-term career in sales
  • Fluency in English and either French or German

What we offer

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed.
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