Sales Desk Specialist Job at Sammons Financial Group (West Des Moines)

Job Responsibility

Responsible for supporting internal sales efforts by responding to inbound sales and service related calls and emails that come in to the sales desk
Work with internal wholesalers and managers as needed to promote and increase sales products and accounts
Support the administrative functions of the sales desk where needed, including but not limited to, coordinate efforts and communication with sales teams (internal/external wholesalers) in respective territories based on the requirements established
Respond to inbound calls and emails in a timely manner with the ability to prioritize requests based on need
Effectively assist financial advisers with problem resolution, illustration design, email/mail illustrations and order materials as needed
Establish relationships with the service center associates to assist the sales desk with problem resolution and case follow up
Navigate the organization to and available resources to provide problem resolution assistance to financial advisers across the country. Know when and to whom calls will be escalated to if caller is not satisfied. Follow proper procedure for issue escalation involving management and/or other departments
Execute consistent follow up with internal/external wholesalers to communicate financial adviser interaction, assistance provided and next steps to advance the sales process and deepen adviser relationships
Develop and maintain a high level of knowledge on industry trends, competitive intelligence and investment strategy methods
Maintain a positive image of the company in work actions and interactions with other’s serving as a representative of the organization
Commitment to embrace Sammons Financial Group Companies shared values (Accountability, Connection, Openness, Respect and Integrity)
As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.
Other duties as assigned.

Requirements

Bachelor's Degree Preferred
1-3 years' financial services sales experience Preferred
Solid presentation skills and public speaking skills
Strong interpersonal and relationship building skills to allow for collaborative work effort
Knowledge of the retail retirement products
Ability to interact with all levels of internal and external resources, vendors as well as other departments
Strong problem solving abilities
Professional maturity to effectively interface with financial advisors
Strong organizational and time management skills with ability to manage multiple priorities and requests for assistance.
If supporting SRS or FIS: SIE, Series 6 and 63 or ability to obtain within 120 Days Required
If supporting MRD, SIE, Series 6 and 63 Preferred
State life insurance license or ability to obtain within 120 Days Required
Due to the financial nature and level of accountability of this position, a credit and criminal background check is required - The Fair Credit Reporting Act requires Sammons Financial Group Companies to notify you that, as a routine part of processing this application for employment, Sammons Financial Group may request a consumer report on you to verify all information contained in this application. Such report may include information about work-related behaviors, performance, character, general reputation, and personal characteristics, in addition to information about your previous employment, education, credit history and criminal records
FINRA regulations require fingerprinting for this position. Management reserves the right to determine and approve incumbent suitability for this position.
At this time, we’re not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance.
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success.
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k).
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays.
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs.
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you.
An ownership culture that inspires
join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work—together shaping our future shared success.

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