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Sales Department Shift Coordinator

https://www.ikea.com Logo

IKEA

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Not provided

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Salary:

30290.00 GBP / Year
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Job Description:

IKEA Greenwich is looking to welcome a Sales Department Shift Coordinator to coordinate the daily operations of our Home Decoration, Home Organisation and Lighting departments. In IKEA we call this a Customer Meeting Point Operations Coordinator. Step into a fast-paced role where you’ll coordinate daily operations within IKEA’s sales departments. As a Customer Meeting Point Coordinator, you’ll lead people and routines, manage shifts, and ensure your area is set up to deliver a smooth, inspiring experience for both customers and co-workers.

Job Responsibility:

  • Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions
  • Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to maximise profitability and deliver on commercial priorities
  • Act on customer feedback to ensure that every customer has a consistent and high-quality experience by supporting the team in exceeding expectations of availability, quality standards and service
  • Identify and work closely together with the team to implement sales support tools to optimise commerciality, and secure high standards in operations through building competence in the team
  • Apply appropriate corrective actions based on customer and co-worker feedback and highlight points for improvement in daily operations, working with the IKEA global and national strategies

Requirements:

  • A Collaborative approach to communication, with the capacity to guide, motivate and engage with the team
  • Good knowledge or ability and willingness to learn all relevant systems, commercial and operational processes and the tools within the area of Selling and Customer and how these apply to the IKEA Customer Meeting Point
  • Understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security
  • You are structured and can establish routines for large teams, with the capability to manage tasks and respond to business and customer needs by providing effective solutions within the area of responsibility
  • A considered decision-maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on flexibility, speed, and simplicity. drawing on your experience to produce outcomes when confronted with the unknown and operational shifts
What we offer:
  • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
  • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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