Sales Department Manager, IKEA

IKEA

Location:
New Zealand, Auckland

Category:
Sales

Contract Type:
Employment contract

Salary:

104500.00 - 124500.00 NZD / Year

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Job Description:

As Sales Department Manager (Shopkeeper) your responsibilities will include, but are not limited to leading and supporting Team Leaders, coaching your team, sharing up-to-date knowledge of the IKEA range and services, setting and following up on individual and team goals, taking ownership of your department’s commercial priorities, actively steering sales, responding quickly to commercial opportunities, monitoring competitor activity, supporting the development of co-workers, and promoting IKEA’s commitment to sustainability.

Job Responsibility:

Lead and support Team Leaders to ensure the right number of competent co-workers are in the right place at the right time, ready to support our customers
Coach your team to maintain a fully stocked and well-presented shop, where the IKEA product range is showcased in ways that inspire and meet customer needs
Share up-to-date knowledge of the IKEA range and services, empowering your team to help customers make informed purchasing decisions
Set and follow up on individual and team goals that drive commercial performance and enhance the customer journey
Take ownership of your department’s commercial priorities, implementing action plans aligned with national strategies using proven solutions and good examples
Actively steer sales to top-selling, prioritised, and service products to maximise profitability
Respond quickly to commercial opportunities, including product availability and customer feedback
Monitor competitor activity and share insights with your matrix partner in the Service Office
Support the development of co-workers through coaching and succession planning, fostering a culture of growth and high performance
Promote IKEA’s commitment to sustainability, working with your team to contribute to a better everyday life for the many

Requirements:

A minimum of 5 years’ experience in a Shopkeeper or equivalent retail leadership role, with proven success in leading people and driving commercial outcomes
Robust experience in delivering a commercial action plan for your market, maximising sales and sustaining long-term profitability within an omnichannel retail landscape
A considered decision-maker with the aptitude to collaborate across functions, as well as to influence and communicate effectively at all levels of the business
Strong experience in managing, training and developing people to secure succession and bring together a high performing team, that can contribute to business goals
Cultural competency and the ability to integrate equality, diversity, and inclusion practices within a workplace

Additional Information:

Job Posted:
August 05, 2025

Expiration:
August 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sales Department Manager

IKEA

Location:New Zealand, Auckland

Category:Sales

Contract Type:Employment contract