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Sales Department Manager - Self Serve Warehouse

United States, Stoughton Employment contract 70824.00 - 101600.00 USD / Year · Job Posted March 22, 2026
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Job Description

You’ll be optimizing the IKEA shopping experience to secure satisfied customers and increase sales. We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Job Responsibility

  • Optimizing the IKEA shopping experience to secure satisfied customers and increase sales
  • Ensuring maximized sales and long-term profitability in accordance with department goals
  • Analyzing and acting on commercial opportunities, changing availability of products (overstock and out of stock) and customer feedback
  • Directing the overall selection, onboarding and development of co-workers
  • Collaborating with matrix partners, other retail department managers and commercial partners including the Visual Merchandising Manager, Interior Design Manager and Logistics Partners to optimize sales
  • Ensuring the team has knowledge of product ranges and services to improve customers’ overall shopping experience
  • Monitoring market trends and taking actions to meet customer demands
  • Contributing to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

Requirements

  • 5 years of experience managing, leading and developing people in a retail, customer-centric environment
  • Prior Project Management experience
  • Knowledge of strategic planning, budgeting and resource allocation

What we offer

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

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