Sales Department Manager - IKEA Business Job at IKEA (Brooklyn)

Assistant Department Manager

We are the ones meeting our customers – in our stores, online, in our catalogue ...

Location

Italy , San Giovanni Teatino

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

A strong passion for selling and for exceeding customer expectations
Broad knowledge of sales techniques and the competition
Broad knowledge of the HFB range and services and how to identify and realise opportunities for add-ons, cross-selling and up-selling of IKEA products and services to fulfil customer needs and sales steering
Good knowledge of IKEA mandatories and concept about Range, Meet the range, Fulfilment, Affordable prices, and Customer meeting point. Broad knowledge of IKEA tools, processes (after sales processes too), and cycles. Broad knowledge of data analytics and the sales KPIs. Sales location management/sales space capacity and articles forecasting
Broad knowledge of IKEA brand objectives, values, and vision
Ability to make things happen, priorities and make decisions by championing flexibility, speed and simplicity
Ability to identify business opportunities and to create a high commercial performance and measure performance of output and capture learnings to improve planning and performance moving forward
Good knowledge of Italian and English

Job Responsibility

Take responsibility for your department goals in every channels and secure that your action plan ensures the country priorities for your Home responsibility Furnishing Business (HFB) are implemented in your store. Follow up and act accordingly by using proven solutions and good examples
Ensure the shop is in excellent shape as new and always fully and efficiently stocked with the four merchandising basics in place, and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points
Apply actively sales steering to department’s top-selling products, prioritised products (e.g., overstock/övertag), and IKEA service products in every channels, with the correct forecasting and phase-in/phase-out, to maximise sales and long-term profitability. Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedbacks in all the channels and analysing stock availability
Be an active speaking partner with your Store Commercial team and your matrix in Service Office to have an effective collaboration between units and SO, by keeping an active eye on the competition and sharing best practises and proven solutions. Proactively work with People Planning department to have the right number of competent co-workers in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, to plan and offer a professional service with a core area approach in mind
Recruit, onboard & develop your team, its individual members, and their talent to have engaged co-workers and ensure a succession planning
Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA

Fulltime

Deputy Sales Manager

Job ID: 269648. We are the ones meeting our customers – in our stores, online, i...

Location

India , Hyderabad

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Passionate about people, business, IKEA’s purpose and continuously driving better performance
Energized by increasing customer value, driving business growth and contributing to overall success and results through people
Motivated by leading and developing people
Business-minded and result-driven with a customer focus
Experience of leading and developing people with good results in a fast-paced environment
Prior experience of working in a customer-oriented (service or retail) industry
Proven record of consistently meeting agreed budgets and goals and working on plans over several years
Experience of leading and managing a team preferably gained in customer-oriented service or retail environment
Passionate about selling and getting the best for the customer, developing people and talent and interested in people’s everyday life at home and home furnishing
Experience of setting and implementing action plans, budgets and following up goals

Job Responsibility

Lead and inspire your team to optimise the shopping experience to secure satisfied customers and increased sales and profitability in your store
Use your knowledge of the IKEA product range, the local market, competition and customers
Use the IKEA tools and expertise of your team and your colleagues to support you
In your strategies and actions, always consider and steer the business in a multichannel retail environment, particularly the IKEA store and IKEA website
Actively work towards fulfilling the four tasks of the IKEA store: to act as a highly efficient, and staffed, sales mechanism
to show home furnishing solutions full of inspiring home furnishing ideas
to serve as a well-qualified home furnishing specialist
to provide a day out for the whole family
Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: 'Is it worth it?', 'Can I trust IKEA', 'Is there something for me?'
Ensure your shopkeepers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure their co-workers are ready and available to serve customers and help them buy

What we offer

Equal Opportunity Employer
Work environment free of discrimination and harassment
Encouragement of individualism

Fulltime

Sales Department Shift Coordinator

IKEA Greenwich is looking to welcome a Sales Department Shift Coordinator to coo...

Location

United Kingdom , London

Salary:

30290.00 GBP / Year

IKEA

Expiration Date

Until further notice

Requirements

A Collaborative approach to communication, with the capacity to guide, motivate and engage with the team
Good knowledge or ability and willingness to learn all relevant systems, commercial and operational processes and the tools within the area of Selling and Customer and how these apply to the IKEA Customer Meeting Point
Understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security
You are structured and can establish routines for large teams, with the capability to manage tasks and respond to business and customer needs by providing effective solutions within the area of responsibility
A considered decision-maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on flexibility, speed, and simplicity. drawing on your experience to produce outcomes when confronted with the unknown and operational shifts

Job Responsibility

Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions
Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to maximise profitability and deliver on commercial priorities
Act on customer feedback to ensure that every customer has a consistent and high-quality experience by supporting the team in exceeding expectations of availability, quality standards and service
Identify and work closely together with the team to implement sales support tools to optimise commerciality, and secure high standards in operations through building competence in the team
Apply appropriate corrective actions based on customer and co-worker feedback and highlight points for improvement in daily operations, working with the IKEA global and national strategies

What we offer

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you

Fulltime

Circular Sales & Recovery Manager

Job ID: 329960. Date posted: 13/02/2026. What you'll be doing day to day. What y...

Location

Italy , Rimini

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2–3 years’ experience in a leadership role within retail or other customer-facing, high-volume environments
Strong understanding of customer behaviour, merchandising techniques, and how to create an attractive commercial offer
Knowledge of product quality, safety and recovery processes, with the ability to translate them into customer value
Analytical skills and ability to work with key sales KPIs and performance data
Experience with space management and sales location planning
Awareness of waste management, recycling and sustainability principles
Good knowledge of the IKEA product range (or the ability to quickly acquire it)
Understanding of how product quality, safety and recovery workflows affect profit and loss
Business-minded and results-driven, with a strong customer focus
Passion for sustainability and circular business models (including second-hand solutions)

Job Responsibility

Lead, coach and develop the Product Quality & Recovery team, always keeping the customer at the centre
Work closely with colleagues across functions to ensure that product quality, safety, and recovery are everyone’s priority
Act as an ambassador for the customer product experience: monitor and report safety, compliance or quality issues in a timely way, preventing risks and improving standards
Enable the team to create a positive shopping experience by managing efficient circular recovery operations, reducing both environmental and financial impact
Ensure effective processes to block or stop the sales of IKEA products with safety or quality deviations, protecting our customers
Define clear goals and action plans for your department, and follow up with continuous improvement, learning from best practices in other units
Promote the use of common tools and methods to secure product quality, safety and recovery
Develop people: support team members’ growth and ensure succession planning

What we offer

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Fulltime

Business Navigation & Operations Manager

We see ourselves as influencers – we steer the IKEA business by finding the trut...

Location

Canada , Winnipeg

Salary:

84960.00 - 127440.00 CAD / Year

IKEA

Expiration Date

Until further notice

Requirements

At least 5 years of managerial experience in a customer-focused, multi-channel retail environment
Strong aptitude to quickly develop knowledge of the local market and business conditions
Approachable, trustworthy and knowledgeable leader who leads by example and communicates in a clear and structured way
Curious to find more effective ways of working and passionate about using knowledge to lead the business and optimize performance
Interested in people’s everyday life at home and in-home furnishings and identifies with the IKEA range
Develops people and business together by providing inspiring directions, getting people to work collaboratively towards common objectives and creating an environment where the IKEA culture is strong, and diversity is valued
Knows the market trends
customers aspirations and fully understands the importance of further strengthening IKEA and our connection with the everyday lives of the many people

Job Responsibility

Partner with the store manager in achieving excellence in operations ensuring that the rules, IKEA group risk manual guidelines and country legislation are implemented and monitored, the store is always safe and secure for customers and co-workers and that our property is safeguarded
Effectively manage the recovery department to achieve the best balance between sales and costs considering the IKEA commitment for being a responsible company when it comes to sustainability
Support the management team to create actions plans for their areas of responsibility according to IKEA standards and make sure they have the appropriate approved tools in place to maximise productivity and efficiency
Proactively take responsibility to summarise and communicate financial goals (including P&L) and contribute to the development of the store business plan, local marketing plan and commercial Strategy
Encourage team members and coworkers to discover even more effective and cost-conscious ways of working to make us quicker, leaner and simpler, and through this lower our cost structure
Coach fellow co-workers in the store on relevant business navigation competencies, to reinforce their contribution to the business by creating an environment of trust and encouraging open, constructive, honest, two-way feedback
Work together with the commercial team to take prompt actions on opportunities as well as acting on customer feedback, competition, supply and performance analysis to secure a strong retail foundation and expand our existing base
Use all the information and tools available, to ensure a multidimensional approach to steering the business for achieving long term sustainable growth and profitability, with our customers in focus
Spend time in the operational areas within your direct responsibilities to understand customers’ perspectives and possibilities for improvement to enhance IKEA as a meaningful and trusted brand and enable a better life at home

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Fulltime

New

Fulfilment Integration Manager

Location

South Korea , Gwangmyeong

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Very good understanding of key performance measurements used for planning, follow-up and business steering
Very good knowledge and understanding of unit fulfilment operations and influencing factors
Very good knowledge of different leadership styles and ability to adapt leadership approach based on business needs and situations
Good knowledge of forecasting, range management, stock accuracy, stock structure and sales steering ways of working
Good understanding of how different unit departments collaborate to enable high-quality Fulfilment Integration processes and deliver an excellent customer experience
Good knowledge of Supply Chain methods, processes and ways of working with IKEA units and business partners
Excellent knowledge of relevant standard operating procedures, rules and guidelines for Fulfilment Integration to secure agreed ways of working
Very good knowledge of agile ways of working and ability to adapt according to different sales scenarios

Job Responsibility

Responsible for the execution of Commercial activation, range changes and operational forecasting in the unit
Responsible for monitoring and securing correct range management and stock accuracy management in the unit
Responsible for optimal stock structure by proactively working to reduce avoidable stock resulting in healthy capacity utilization and low costs
Responsible for Unit Fulfilment Solution implementation, site execution and continuous process improvement in the fulfilment unit
Responsible for leading, coaching, developing and inspiring a high performing Fulfilment Integration team by working closely with Fulfilment Operations team
Drive effective communication, flexibility and a strong performance culture
Support competence development and succession planning across the team
Maintain a work environment that supports equality, diversity, inclusion and well-being

Fulltime

New

Safety & Security Advisor

Location

South Korea , Busan

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Understanding of IKEA business and culture
Understanding of business processes and customer needs, with the ability to drive continuous improvement
Demonstrating leadership by example
Knowledge of relevant safety and security processes, tools, and working methods related to the role
Knowledge of national and local legal requirements
The ability to remain calm, flexible, and resilient in a demanding environment
Able to communicate in English for general business conversations
Experience coordinating, managing, or leading IKEA safety and security programs or projects is preferred

Job Responsibility

Ensure a safe and secure environment for co-workers and customers through training, audits, inspections, and follow-up
Ensure all safety and security systems are fully functional at all times in line with IKEA standards and national/local legal requirements
Meet IKEA safety and security standards by achieving positive results in SecCheck and insurance inspections
Coordinate with the store’s Emergency Response Team and management to handle emergency cases according to IKEA Emergency Response rules
Complete incident reporting and logging in IRS, conduct monthly trend analysis, report findings to management and departments, and investigate root causes
Maximize store profit by reducing operational loss, managing insurance reports and claims, reducing fraud, and protecting IKEA assets
Improve sales, customer satisfaction, and market performance by partnering with store stakeholders on inventory accuracy, theft prevention, and peak traffic management
Investigate internal and external incidents and recommend resolutions and routine revisions when necessary
Work with the management team on sensitive issues such as harassment, co-worker misconduct, information security, and lawsuits
Partner with the Country Safety & Security Manager to ensure compliance with IKEA standards, risk management frameworks, and legal requirements

Fulltime

New

As-Is Sales Team Leader

As a Product Recovery Team Leader, working to prevent the occurrence of unnecess...

Location

United States , Stoughton

Salary:

27.51 - 38.00 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Experience in managing, leading, and developing people preferably in customer-centric service or retail environment
Understanding of business processes and working methods within IKEA retailing
Knowledge of applicable policies, laws, and regulations
Knowledge of business and management principles, budgeting, and resource allocation

Job Responsibility

Lead, recruit, develop, and schedule a team of recovery co-workers to secure department routines and succession
Ensure all recovery processes are completed in a consistent manner
Identify business opportunities and implement business plan tactics to improve performance
Create a commercial recovery sales floor
Monitor the sales floor to secure the highest return while ensuring a timely sell-through of products
Implement and continuously ensure optimal use of common working methods relating to recovery process
Cooperates across functions and leads interdependently to ensure everyone understands and contributes to the recovery process
Works with Imonitor recovery related questions on a consistent basis and champions all necessary changes to ensure compliance
Monitor and ensure the proper coding of relevant transfers
Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

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Sales Department Manager - IKEA Business

Job Description

Job Responsibility

Requirements

What we offer

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