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Office Angels Logo Office Angels · Customer Service

Sales & Customer Support Advisor

United Kingdom, Ilminster 25000.00 - 27500.00 GBP / Year · Job Posted September 26, 2025
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Job Description

As a Sales & Customer Support Advisor, you'll be a key player in delivering exceptional service to their customers while supporting the sales process from initial enquiry through to post-order care. You'll work closely with internal teams and external clients to ensure every interaction is professional, efficient, and aligned with their commitment to quality. This is a varied and rewarding role where you'll help drive customer satisfaction, support sales growth, and contribute to the success of their team.

Job Responsibility

  • Managing customer enquiries, quotations, and orders using their CRM system
  • Supporting Area Sales Managers and Business Development teams with lead qualification and presentations
  • Coordinating deliveries and resolving any issues with empathy and professionalism
  • Handling post-order communications and documentation
  • Booking commissioning visits and warranty callouts
  • Providing product information and simple technical advice
  • Monitoring outstanding quotes and opportunities to maximise conversion

Requirements

  • Experience in a busy business environment, ideally in customer service or sales
  • Proficiency in Microsoft Excel and Outlook
  • Strong communication and relationship-building skills
  • Highly organised with a keen eye for detail

Nice to have

  • Experience in the engineering, construction, or manufacturing industry
  • Familiarity with CRM/MRP systems

What we offer

  • Defined Contribution Pension: 5% employer / 5% employee contributions
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Corporate Gym Membership
  • Mental Health First Aiders on site
  • Free Life Assurance: 3x annual salary
  • Christmas Savings Club & Festive Activities
  • Employee Discount Platform: With local businesses
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