Sales & Customer Support Advisor, Office Angels

Sales & Customer Support Advisor

Office Angels

Location:
United Kingdom, Ilminster

Category:
Customer Service

Contract Type:
Not provided

Salary:

25000.00 - 27500.00 GBP / Year

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Job Description:

As a Sales & Customer Support Advisor, you'll be a key player in delivering exceptional service to their customers while supporting the sales process from initial enquiry through to post-order care. You'll work closely with internal teams and external clients to ensure every interaction is professional, efficient, and aligned with their commitment to quality. This is a varied and rewarding role where you'll help drive customer satisfaction, support sales growth, and contribute to the success of their team.

Job Responsibility:

Managing customer enquiries, quotations, and orders using their CRM system
Supporting Area Sales Managers and Business Development teams with lead qualification and presentations
Coordinating deliveries and resolving any issues with empathy and professionalism
Handling post-order communications and documentation
Booking commissioning visits and warranty callouts
Providing product information and simple technical advice
Monitoring outstanding quotes and opportunities to maximise conversion

Requirements:

Experience in a busy business environment, ideally in customer service or sales
Proficiency in Microsoft Excel and Outlook
Strong communication and relationship-building skills
Highly organised with a keen eye for detail

Nice to have:

Experience in the engineering, construction, or manufacturing industry
Familiarity with CRM/MRP systems

What we offer:

Defined Contribution Pension: 5% employer / 5% employee contributions
Cycle to Work Scheme
Employee Assistance Programme
Corporate Gym Membership
Mental Health First Aiders on site
Free Life Assurance: 3x annual salary
Christmas Savings Club & Festive Activities
Employee Discount Platform: With local businesses

Additional Information:

Job Posted:
September 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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